How can I contact Purelife Plus?
You can email us at
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We ship from our warehouse in Hong Kong.
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this time may not be accommodated. However, you can return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed between Monday and Friday. Please allow 1-3 business days for your order to be processed, especially during peak periods like holidays or sales. Once processed, your order will be shipped the following business day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Orders typically take 1-2 weeks to arrive due to high demand.
What if I don't receive my order?
If you don’t receive your order within 30 days of shipment, you are eligible for a full refund.
Will I be charged with customs and taxes?
Our prices are tax-free in US Dollars. However, you may be responsible for paying customs duties, taxes, or import fees once your order reaches its destination. These charges are determined by your local customs office and are not covered by us. For more information, please contact your local customs office.
How do I return an item?
Please contact us at info@shop-purelife.com to arrange a return.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive a defective, incorrect, or damaged item, please contact us immediately with your order number and photos of the item(s). We will do our best to resolve the issue as quickly as possible.
When will I receive my refund?
Refunds will be credited to your original payment method. For credit or debit card payments, refunds typically take 7-10 business days from the time we process your return or cancellation. If you haven’t received your refund, please contact your bank or credit card company, as processing times may vary.